Find quick answers to commonly asked questions about our products, shipping, and returns.
Orders are shipped within 1–2 business days. Delivery usually takes 2–5 working days anywhere in South Africa.
Yes. Orders over R1000 ship free. Orders under R1000 carry a flat rate of R75 nationwide.
You can return most unused items within 14 days of delivery. Products must be in original packaging. Contact support@horizonoutdoor.co.za to arrange a return or exchange.
Use the included hand pump until the board feels firm (12–15 PSI). Rinse after use, dry completely, and store in a cool, dry place out of direct sunlight.
Yes. Our boards are designed for stability and ease of balance, suitable for first-time users and regular paddlers.
Email support@horizonoutdoor.co.za or use the contact form. We aim to reply within 24 hours.
